Frequently Asked Questions

What are the benefits to registering with Craftgrama?

On registering with Craftgrama, you will receive information on the best deals given out by Craftgrama. You may also receive exclusive festive offers/discounts which may be only for registered members. As a registered member of Craftgrama, you do not need to enter your details every time you order. You can track all your orders by signing in with user id and password.

Is it safe to use my credit card or provide bank details on Craftgrama?

Yes, it is completely safe to pay on Craftgrama using your credit card, debit card or through a bank transfer. We follow RBI guidelines for online payments which includes ‘MasterCard 3D Secure’ PIN and ‘Verified by VISA’ PIN. Craftgrama does not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers.

PayU is a local expert in online payments in global growth market. The clients include major brands like  JABONG, SNAPDEAL, TRADUS, BOOKMYSHOW, ADIDAS, ESTEE LAUDER, AMWAY and many more. The response time of PayU is fast and the anti-fraud system is trustworthy and secure. As you trust Craftgrama for best quality of handicraft, we trust PayU as best and loyal payment gateway.

What do I do if a coupon issued by Craftgrama is not working?

Your coupon may not be working because of any following reasons:

  • The validity of the coupon may have expired
  • The coupon may have already been used
  • The coupon may not be applicable on certain deal items. These products are already at their best price and hence, further discounts are not applicable on them.
  • The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable. For example – if the coupon is valid only for purchases above Rs. 500, then in such a case the coupon will not be applicable for cart values less than Rs. 500.
  • The coupon may be linked with a user account (or email) to which it was sent. Login with correct user account detail for availing the coupon discount
  • Certain coupon code will be applicable for only registered numbers.

For any help, please call us anytime on +91- 484 4861335   or you can email us at

What are the various methods available for making payments on Craftgrama?

We have only one payment option – PayU Payment Getaway. Through PayU you can process the payment using,

  • Internet Banking
  • Visa, Master, American Express and Credit Cards
  • Debit Cards issued by all leading banks in India
  • PayUMoney

Why is the Cash On Delivery option not available for all products on Craftgrama?

Most of the items on Craftgrama are ‘Made to Order’ and hence, merchants need an advance payment before they start making the product. It will automatically get updated under payment section. Cash On Delivery (COD) will be available only in India.

Cash on Delivery is not available for all international orders.

I just received an email with a tracking number but I am not able to track the order on the courier website. What should I do?

Craftgrama generates and sends the tracking number as soon as the courier partners pick up the package. However, the courier partners may take 24hrs to 48hrs to update the tracking details on their website and hence, your order may not be tracked during this period.

What’s the exact discount I am getting for my purchase?

The exact discount you will be getting is the coupon code discount amount minus the taxes which are applicable.

Why is the product not available for shipping in my Pin Code?

The shipping of the product for your pin code might not be available  due to any of the following reasons:

  • The merchant selling on Craftgrama does not offer installation/ service/ warranty of the products across India and hence, restricts it to certain pin codes
  • State regulatory issues, legal restrictions or any other compliance related reason
  • Non-Availability of a reliable shipping partner for your location

Why did Craftgrama cancel my confirmed order?

Craftgrama sources products from several artisans spread across the country. While our team does its best to ensure that the products are available with the merchants at all times, and that the regular stock updates are done but  there could still be a slight possibility of your order getting cancelled due to one or more of the below mentioned reasons:

  • The product is rejected at our fulfillment centre due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page
  • The product is Out Of Stock
  • Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances

We will try our level best to get the product delivered to you within the delivery period promised by us.

Why did Craftgrama cancel my confirmed order?

If you are not satisfied with your purchase, you can send it back to us and get it exchanged for the same. Cancellation and refund are to be requested within 24 hours. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners

Returns can be made if the product is defective, damaged, or if the dimensions are not as described on the website or if it is not as expected. Please send us photographs of the items to ascertain the reason for return which can be initiated at A reverse pick-up will be initiated as soon as the refund is validated.

  • Any products once received will not be exchanged or returned until damage on arrival.
  • Any damage/ breakage/ defect of the product should be checked immediately once received. If any breakage refuse to accept the parcel or remark it while signing the receipt. Only damaged/ defected products will be considered for returns and should be claimed within 12hours after you receive the product.

We request you to retain all packing materials unless instructed otherwise by our team.

How do I track my order after it is dispatched by Craftgrama?

Once your order is shipped you will get an email with details of the tracking id. You can track the shipment by going on the official website of the courier partner.

Can I cancel a confirmed order on Craftgrama?

We start processing the order as soon as we get the information and hence orders once confirmed cannot be cancelled. However in an unforeseen situation where you need to full or partly cancel your order, cancellation can only happen before the final product has been dispatched.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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