This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of www.carftgrama.com website.

Seller Registration: A User who wishes to sell items on the Website shall register with the craftgrama marketplace on Registration page including details of the seller’s Valid Bank Account. The sellers shall provide true, correct and duly authorized data/ information and shall not be misleading, fraudulent, false, unauthorized and otherwise illegal. The Company has the right to suspend/ terminate the craftgrama Seller Registration and the use of the Website by the seller if the Company discovers or it is brought to the Company’s notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and policies made thereunder and in such case the seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.

Invoicing, Shipping & Product Liabilities: Please note that we are a marketplace platform like eBay and provide marketplace services to you. We help Buyers and Sellers connect whereby as Sellers you are selling to customers via our platform and we are charging a commission for services associated with it. Therefore invoicing and shipping to customer is your responsibility. Also, any taxation related to the sale of your products like GST is your responsibility. Also, liabilities arising from the use, consumption and/or interaction with your products is solely yours and Craftgrama.com will not be responsible for any loss or damage due to your products.

Hold, Suspension and Termination of Craftgrama Seller Registration: In case of any breach or violation or suspected breach or violation of any of the provisions of this policy or the User Agreement, the Company may suspend and/or terminate the Craftgrama Seller Registration or may put the remittances on hold with respect to such Seller. The Company may reinstate or activate seller’s Craftgrama Seller Registration or remit the Transaction Price to seller subject to the Seller providing such information, data, documents and undergoing such verification as may be desired by the Company and as provided in the User Agreement or the rules and policies made thereunder. Seller’s Craftgrama Seller Registration is subject to the seller remaining an active User of the Website.

Upon identifying or being notified by any person or by law enforcement agency that Seller has violated any law in the performance of the Transaction, the Company may immediately suspend seller’s Craftgrama Seller Registration, notify law enforcement or any other authority including banks for appropriate action or act in any other way to cooperate with authorities or protect its interests.

Know Your Customer (KYC) Documentation: At the time of Craftgrama Seller Registration and/or at any time thereafter and/or from time to time as may be required, the Company may seek KYC Documents from Seller and further usage of the Website shall be subject to Seller’s submission of KYC Documents. ‘KYC Documents’ shall mean such information, data or documents as may be specified by the Company from time to time which clearly and unambiguously verifies the details, including the Seller’s Bank Account provided by Seller at the time of registration with VillaPay Facility or at any subsequent date.

The Company may seek KYC Documents from the Seller at any point of time during the subsistence of this policy for compliance with the provisions of the User Agreement and the rules and policies made thereunder as well as compliance with applicable laws. The Company has the right to reject any one or more of the KYC Documents submitted by the seller and may ask for other documents or further information.

Charges Applicable to Sellers: Craftgrama sellers no need to pay any Registration charges/monthly charges for selling on craftgrama except our commision.

Single Listing: You will only make one listing for every single item that is offered for sale by you on the Website. If you propose to sell more than one identical item you will make a separate listing for each of them and if all listings result in the successful sale you must be in a position to fulfill all such orders. All listed items must be listed in an appropriate category on the Website.

You agree not to list and propose to sell any item on the Website that is set out in the list of Restricted Items set out in Annex 1 hereto.

No Infringement of Intellectual Property of Company and Third Parties: You must ensure that the listed items do not infringe upon the intellectual property, trademark, copyright, trade secret or other proprietary rights or rights of publicity or privacy rights of any third party. Listings may only include content generated by you in the form of text descriptions, graphics and pictures that describe your item for sale. You agree that use of logos or trademark owned by a third party producer or manufacturer can lead to infringement of intellectual property rights of such third party. You will be solely responsible for listing and use of such trademark or intellectual property on the Website and will hold the Website and the Company indemnified and harmless against any claim by third parties that may arise in respect of such use. You agree that under no circumstances would you use brand names or trademarks not owned by you unless the item that you are listing on the Website carries the brand name or trademark of its original manufacturer or producer. You further agree not to use any intellectual properties of the Website or the Company including its trademarks, brand name in any manner whatsoever. You will not represent to any User or third party, in any manner, that you are affiliated or associated with the Website or the Company or that you have any right to represent the Website or the Company.

Appropriate Description in Listing:

You shall be responsible for providing information relating to the items offered to be sold by you on the Website.

You undertake that all such information at all times shall be accurate and complete in all respects.

The listing description of the item must not be misleading in any manner whatsoever and must describe the actual condition of the item.

You shall not exaggerate or overemphasize the attributes of any items you propose to sell on the Website so as to mislead other Users in any manner. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the buyer.

You agree not to use misleading titles for listing and not provide misleading or inadequate information about the location of any listed item.

If for any reason you are unable to deliver to any specific location, destination or country, you must clearly mention the same on the listing.

You shall not use unrelated keywords, or brand names (even if such use does not lead to any intellectual property right violation), or text unrelated to the item on offer for sale in your listing.

You shall not provide any information such as a catalogue of your items in your listing or on the items or packaging thereof which will enable a buyer to contact you outside the Website to buy such item directly from you instead of buying it from the listing on the Website.

You shall not solicit Users to send you payments by any method not approved or provided for on the Website by the Company.

Any image used in the listing must be of the actual item proposed to be sold on the listing and shall not copy images from other listings available on the Website.

You cannot disclaim any liability including liability with respect to authenticity, merchantability of items that you offer to sell on the Website.

You shall not endorse any item other than that being listed by you anywhere in the Website. You agree not to provide any description in any listing made by you in any manner that suggests you are in any way connected to, or are representing or selling on behalf of a manufacturer or producer of the item unless you are the manufacturer or producer, or you have obtained a written permission or entered into an agreement with such manufacturer or producer under which you are entitled to represent as such.

[Any free or bonus item promised in a listing for promotional purposes must be delivered together with the main item being offered through the listing. All provisions of the User Agreement including the rules and policies made thereunder that apply to the main item will apply mutatis mutandis to the free or bonus item as well to the extent it may be applicable.]

Categories: If the Website provides for categories of items, then the User must take adequate care to list items in the appropriate category. Failure to do so may result is cancellation of listing.

Clean Sale:

You represent and confirm that you shall be the sole and exclusive legal owner of all items of any description that you propose to offer for sale on the Website. You shall have absolute right free of any encumbrance, lien, hypothecation, mortgage, charge, and adequate title and authority to deal in and offer for sale such items as may be listed by you on the Website.

If it comes to your knowledge that any Transaction or attempted Transaction relating to any item listed on the Website is violative of this clause or this User Agreement or applicable laws, you shall take all steps to inform the Company of the same forthwith.

Unfair Consumer Practice: You will not engage in any unfair consumer practice or any such practices that are forbidden under applicable laws, including but not restricted to the Consumer Protection Act, 1986.

Feedback: Buyers of items on the Website are entitled to write reviews and rate the items as well as the seller on the Website. As a seller, you accept that such reviews and rating may be adverse to your business, economic and other interests including reputation. You hereby relinquish any right you may have to take legal or any other action against persons who have provided such reviews/ ratings or against the Company or the Website for any loss of business, reputation or any other loss arising out of such reviews or ratings provided by buyers and other Users in consideration of being allowed to participate in the website for the purpose of selling your items.

Refusal to sell: Once any User confirms a purchase in response to a listing made by you by making requisite payment through Payment on Billing, the sale is considered complete and all property and title in the listed item pass on to the buyer. You cannot refuse to sell the item or refuse to accept payment or fail to deliver the item after the payment has been successfully made and the Transaction is confirmed. In case of sale of item wherein the buyer has opted for Payment on Delivery as a payment method, the sale is considered complete and all property and title in the listed item pass on to the buyer only after payment of the Transaction Price and upon Delivery.

Pricing: The price of the item proposed to be purchased shall include, if applicable, the shipping charges, insurance charges and all other taxes, duties, costs, charges and expenses in respect thereof. The shipping and handling charges included in the price of the item must be reasonable and cannot be disproportionate to the cost of the item or significantly above actual cost which may be charged by a reputed and competitive service provider.

Buyer satisfaction: You hereby accept the obligation to ensure the high level of buyer satisfaction. If you receive more than 10% negative reviews or feedback from Users who have bought items listed by you, you will be considered to have failed to comply with this obligation. In such case, the Company may at its sole discretion cancel your listing, place limits on the availability of services and facilities, suspend your account, demand a security deposit for future listings or continue your listings, impose higher fees and additional charges for permitting you to continue using the Website for listing and selling items. You may communicate with a buyer after a confirmed sale has taken place and directly resolve any complaint or dispute that such buyer may have.

Ending of Listing: You understand and agree that the Company at its sole discretion may end any listing at any point of time without any notice and also in case where any listing does not result in a successful transaction within 30 days of listing. However, the Company may choose not to remove any such listing and extend the period of listing for such time as it thinks fit. A listing will naturally end if it results in a confirmed Transaction.

Payment Confirmation: Subject to the modes of payment chosen by the Seller, in case of payment by Payment on Billing, upon successful receipt of the Transaction Price by the Company from the Buyer within [3] days of booking the Transaction and completion of verification of payment, the Company shall notify the buyer and the seller that the Transaction Price has been received. In case of payment by Payment on Delivery, the Company shall notify the buyer and seller that the buyer has committed to pay the Transaction Price by Payment on Delivery.

Rules for Dispatch: The seller is required to Dispatch the items for every Transaction to the Buyer within [5] days from the Payment Confirmation or within such timelines as may be agreed upon between the buyer and seller through the Website to ensure that the items are Delivered within the timely manner. You should Dispatch the item only after receiving the Payment Confirmation from the Company.

You must use reputed postal/ courier service provider with the good track record which provides tracking facility for shipped items.

You shall Dispatch the items using only a delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ documentation. Such proof of dispatch and proof of delivery documentation (PODs) relating to the Dispatch and Delivery should be maintained by you for the period of [9] months from the date of the Dispatch. The PODs should be furnished to the Company on demand within the timeframe as notified from time to time.

You agree that the Dispatch Details shall be true, correct and duly authorized and shall not be misleading, fraudulent, false, unauthorized or otherwise illegal and shall not contain any misrepresentation of facts.

You shall send an invoice addressed to the Buyer for the Transaction Price together with the item at the time of Dispatch.

If the Seller fails to provide the Dispatch Details as prescribed below, in addition to the cancellation of the transaction, such failure may lead to suspension and/or termination of Seller’s VillaPay Registration and/or any consequent actions as specified in the User Agreement.

Dispatch Details:

The Seller shall provide the Dispatch Details on the Website within [7] days from the Payment Confirmation or within such timelines as may be agreed upon between the buyer and seller on the Website. If the Seller fails to enter the Dispatch Details in the Website within such prescribed time, the Company may in its sole discretion cancel the Transaction and refund the Transaction Price (if paid) to the Buyer.

Delivery

The time within which the seller or the Company is required to ensure Delivery of the items to the Buyer shall be calculated from the time the Seller enters the Dispatch Details on the Website i.e. within 10 days from entering the Dispatch Details for delivery within India and within 21 days from entering the Dispatch Details for delivery outside India or such other timeline as may have been agreed upon between the Buyer and Seller on the Website.

In case of Payment on Delivery Transactions, the Logistics Partner will Deliver the items and collect the Transaction Price and other charges (if any) within the stipulated time. It is the sole responsibility of the seller to ensure that the goods shipped are received by the buyer are in good condition and not damaged for any reason whatsoever.

Remittance to Sellers

Seller agrees that the Transaction Price paid by a Buyer will be remitted to Seller’s Bank Account contingent upon the following events:

Buyer confirming the Delivery of items in the Transaction, or

Buyer not taking any action on the Website to confirm Delivery or non- receipt of the item within [5] days of the expiry of the prescribed Delivery time despite the confirmation of Dispatch of the item by Seller to the Buyer, or

The buyer does not raise a refund claim within [5] days of the expiry of the prescribed Delivery time or if such claim has been raised by the Buyer, the same is rejected by the Company on account of any breach of the User Agreement and the rules and policies made thereunder and/or applicable law.

In such case, the Seller will be intimated and required to complete additional check and verification and the Company may contact the Seller for verification of or additional information, details, data and documents. The Company reserves the right to refund the Transaction Price that has been kept on hold to the Buyer, if such requisite information, details, data and documents are not provided within the stipulated time, or the same is false, misleading, incorrect or incomplete.

Seller verification and refund to Buyers:

The Seller authorises the Company to perform certain checks before remitting the Transaction Price to Seller’s Bank Account to ensure the safety of the Transaction, Website and to mitigate any payment risks. As part of performing such checks, the Company will also have the right to hold the remittance to the Seller’s Valid Bank Account and require Seller to furnish certain documents for verification purposes. The Company also reserves the right to refund the Transaction Price back to the Buyer which the Company has withheld or continued holding the periodic payments (including all future payments) in any of the following conditions:

If the Seller does not provide the required verification documents within the prescribed time frame communicated by the Company or as provided in the rules and policies of the Website; or

If the verification documents submitted are invalid, tampered or forged; or

If the verification documents suggest that the Dispatch has been done to an address which is different from the shipping address provided by the Buyer; or

If the Seller has not Dispatched the items using a recognized dispatch channel but used any other means; or

If Seller has provided incorrect or invalid Dispatch Details or has not Delivered the item to Buyer; or

If the Seller has listed an Item which violates the User Agreement or the rules and policies made thereunder; or

If the Seller has Dispatched an item different from the description mentioned on the Transaction, or

The Company is instructed by any law enforcement agency or government or statutory authority to deny or decline or withhold such remittance.

In all the above cases the Company will not be held liable for any loss incurred by the Seller arising out of such refund.

Chargeback

A chargeback occurs when the cardholder disputes a charge on his credit / debit card statement with his card-Issuing Bank. On receiving such complaint from the card-holder, the card Issuing Bank credits the cardholder and recovers the amount from the Company. The Company is entitled to deduct such amount from any amount payable to the Seller by the Company. If no such amount is payable the Company may demand such amount to be paid forthwith by the Seller. The Seller will be notified of the recovery, if any, through an email and may receive an acknowledgment of payment if requested. If the payment gateway facility provider, bank or the service providers of the Company charge the Company with any penalty or fee or charge for such chargeback in respect of the Transaction which the Company is required to pay, the Seller will be liable to pay such penalty or fee to the Company, and the same may be recovered in the manner aforesaid.

Data Retention

The Company will retain personal information in accordance with the privacy policies posted on the Website and applicable laws.

 

ANNEX 1

LIST OF RESTRICTED ITEMS

Alcohol which includes alcohol or alcoholic beverages such as beer, liquor, wine or champagne

Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services; Website access and/or website memberships of pornography or illegal sites

Body parts which include organs or other body parts

Bulk marketing tools which includes email lists, software or other producers enabling unsolicited email messages (spam)

Cable descramblers and black boxes which include devices intended to obtain cable and satellite signals for free

Child pornography which includes pornographic materials involving minors

Copyright unlocking devices which include Mod chips or other devices designed to circumvent copyright protection

Copyrighted media which includes unauthorized copies of books, music, movies and other licensed or protected materials

Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software

Counterfeit and unauthorized goods which include replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods

Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms

Drug test circumvention aids which include drug cleansing shakes, urine test additives, and related items

Endangered species which includes plants, animals or other organisms (including product derivates) in danger of extinction

Gaming/Gambling which includes lottery tickets sports bets, memberships/enrollment/ online gambling sites, and related content

Government IDs or documents which includes fake IDs, passports, diplomas and noble titles

Hacking and cracking material which includes manuals, how-to guides, information, or equipment enabling illegal access to software’s, servers websites, or other protected property

Illegal goods which include materials, products, or information promoting illegal goods or enabling illegal acts

Miracle cures which include unsubstantiated cures, remedies or other items marketed as quick health fixes

Offensive goods which include literature, products or other material that:

Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors

Encourage or incite violent acts

Promote intolerance or hatred

Offensive goods, the crime which includes crime scene photos or items, such as personal belongings, associated with criminals

Prescription drugs or herbal drugs or any kind of online pharmacies which includes drug or any other products which require a prescription by a licensed medical practitioner.

Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives, fireworks and related goods; toxic, flammable and radioactive materials and substances

Regulated goods which includes airbags; batteries containing mercury; Freon or other similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items slot machines; surveillance equipment; goods regulated by government or other agency specifications

Securities which includes stocks, bonds, or related financial products

Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products

Traffic devices which include radar detectors/jammers, license plate covers, traffic signal changes, and related products

Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts and other armaments

Wholesale currency which includes discounted currencies or currency exchanges

Live animals or hides/skin/teeth, nails and other parts etc. of animals

Multi-level marketing collection fees

Matrix sites or sites using a matrix scheme approach

Work-at-home approach and/or work-at-home information

Drop-shipped merchandise

Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international, including the laws of India.

The merchant providing services that have the potential of citing the Payment Gateway Facilitators in a poor light and/or that may be prone to “Buy & Deny” attitude of the cardholders when billed (e.g. adult material/mature content/escort services/friend finders) and thus leading to chargeback and fraud losses

Business or websites that operate within the scope of law which are not absolutely clear or are ambiguous in nature (Web-based telephony, websites supplying medicines or controlled substances, websites that promise online matchmaking, etc)

Businesses out rightly banned by law (e.g. betting & gambling/publications and content that is likely to be interpreted by authorities as leading to moral turpitude or decadence or incite caste/communal tensions, lotteries/ sweepstakes& games of chance)

The merchant who deals in intangible goods/services (e.g. software download/health/beauty products), and business involving pyramid marketing schemes or get-rich-quick schemes. Any other product or service which in the sole opinion of the EBS or the Payment Gateway facilitators, is detrimental to the image and interests of either of them/ both of them, as communicated by either of them/both of them to the merchant from time to time. This shall be without prejudice to any other terms and conditions mentioned in this Agreement.

Bulk marketing tools which include emails, lists, software or other products enabling unsolicited email messages (spam)

Web-based telephony/SMS/Text/Facsimile services or Calling cards. Bandwidth or data transfer/ allied services. Voice process/knowledge process services

Mailing lists

 

ANNEX 2

COMMISSION STRUCTURE

We charge 10% -15% Commission, The commission is calculated on the sale price of the product of the Seller. Any direct or indirect discounts given by the Company will not be considered in the sale price. Shipping, packaging and handling are managed by Seller.

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